Federal Rules Against Calling or Texting Cell Phones
(and Other Protected Devices)
A NorthLegal Webinar Presented February 26, 2015
Duration: Approximately 2:10 hr:min
Cost/Registration | How to Attend a Prerecorded Webinar
Enroll Now
Handout Materials
After enrolling, click here to obtain the handout materials in PDF. Then contact NorthLegal (623.537.7150) to obtain the password you will need to open those materials.
Do you know what you need to know about the portions of the Telephone Consumer Protection Act that prohibit some types of calls to cell phones and to certain other devices?
Bank of America apparently didn't. They are reported to have agreed to pay approximately $32 million to settle a class action case alleging violation of that law. And in December, a single plaintiff was awarded judgment against them in a separate lawsuit for more than $1 million.
JP Morgan Chase must not have known. They agreed to pay approximately $34 million to settle a similar suit. And Wells Fargo Bank is reported to be in talks to pay $14.5 million to settle class litigation arising from texts sent at least partly relating to their "send/receive money" product.
And all of that pales in comparison to Capital One, which announced last fall it was paying approximately $73 million to settle TCPA litigation!Lawsuits alleging violation of this law have also been filed against numerous other consumer financial institutions. In fact, according to WebRecon, those lawsuits increased by 217% over the same period just two years before! Many have already settled for millions of dollars.
Do you understand this law well enough to protect your financial institution?
Do you know that your financial institution may have significant potential liability even if you don't use an autodialer at all? Even if your customer gave you his or her cell phone number? Do you know this law doesn't just impact the collections department; it can impact many departments within your financial institution?
Attorney Eric North has been helping financial institutions comply with and avoid liability under the TCPA since 2008. During this program, he talks with participants about—
| • | Exactly what the law says and how it affects you. |
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| • | What important terms in the law mean. | ||
| • | Common misunderstandings about the law. | ||
| • | How recent court decisions have interpreted the law in ways that have a significant impact. | ||
| • | How interpretations of the law by a federal regulatory agency help you—and how they place you at serious risk. | ||
| • | The potential damages for violating the law—even accidentally. | ||
| • | Practical and technological steps your financial institution can take to minimize your risk. | ||
| • | Things you must discuss with every collection agency (and with many other vendors) that you use. | ||
| • | Sample contract language you may consider using. | ||
Protect your financial institution from litigation and significant liability by learning to understand and comply with this increasingly important law!
NOTE: This program is intended for employees of consumer financial institutions. Please contact NorthLegal Training and Publications to obtain approval
before registering if you are not an employee of a consumer financial institution.
Cost/Registration
The fee to attend this archived program is $160.00 if paid by credit card or
$170.00 if paid by check. For that fee, you or someone from your financial
institution may view this program as often as you like for a period of 180 days. (NOTE: If your financial institution registered for the live program, you already have free access to the archvied version for 180 days! Contact NorthLegal for information.)
How to Attend a Prerecorded Webinar
To attend this NorthLegal Webinar, please do the following:
| • | Register. To register online using a credit card, visit the "Enroll Now" link shown in the box at the top of this page. To register by mail, call NorthLegal at 623.537.7150. |
| • | Check your email. Within moments after you complete the registration process you should receive two emails. One will be a receipt for the transaction and the other will contain a link and detailed instructions explaining how to use that link to attend the program. |
| • | Download the handout materials by clicking the "Handout" link shown above. |
| • | Call NorthLegal to obtain the password to open the handout materials. |
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Speaker: Eric North
Eric North, the primary speaker at the programs listed on this site, has represented the interests of credit unions and other financial institutions as an attorney with respect to litigation, compliance, governance, bankruptcy and collections matters since 1984. Eric has appeared in state and federal courts throughout the State of California, and has argued before the Ninth Circuit Court of Appeal.
Eric is also a nationally recognized speaker on legal issues that affect consumer
lending institutions, and has presented hundreds of programs on behalf of national,
state and local trade associations from around the country.
Webinar scheduling conflict? No problem. Registration for a NorthLegal Webinar allows you to watch it live AND allows you or others from your financial institution to watch it as often as you like for 180 days! If you can't make the live program, you still have plenty of time to watch at a time that is more convenient for you!